Maravai LifeSciences hiring Associate Director, E-Commerce in United States | LinkedIn (2024)

Who we are:Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the world's leading biopharma, vaccine, diagnostics, and cell and gene therapy companies.

At Maravai, we believe that diverse perspectives are the foundation of innovation. Through an inclusive and equitable culture where every team member is inspired to bring their best selves to work, we cultivate an environment in which we can lead together, providing differentiated value to our customers, and enabling the miracles of science. For over 35 years, Maravai’s portfolio companies have served as a catalyst for innovative, lifesaving technology for humanity. Pioneering nucleotide research since its inception, we are now leading the way in the rapidly expanding mRNA market.

Your next role as a Miracle Maker Maravai LifeSciences is seeking a #MiracleMaker to join the Commercial team as an Associate Director of E-Commerce. In this role, you will play a pivotal role in owning and leading the development and execution of the B2B e-commerce channel strategy across Maravai’s branded business units.

We are looking for a dynamic and experienced E-Commerce professional with outstanding organizational and program management skills focused on a deep understanding of E-Commerce platforms, digital customer experience, and the unique needs of the biotechnology industry.

How you will make an impact:Strategy Development & Execution

• Present and implement E-Commerce strategies to align with overall business goals across all Maravai LifeSciences companies.
• You will be adept at identifying new E-Commerce trends among current customers and industry-wide to drive global growth.

Adoption & Optimization

• Collaborate with stakeholders across the organization to drive E-Commerce platform adoption, ensuring customer needs are met.
• Support the development of web tools by partnering with our internal and external teams for optimal customer experience.
• Work cross-functionally with Web, Marketing, Operations, IT, Product Management, and third-party vendors to maintain and enhance the E-commerce user experience.

Customer Experience:

• Ensure a seamless and positive online purchasing experience for customers, including product discovery, purchase completion, customer account onboarding, and management.
• Implement customer feedback mechanisms to improve the E-Commerce experience and drive revenue continually.

Sales and Customer Service Integration:

• Collaborate and strategize with the sales and service teams to integrate E-Commerce activities with broader sales efforts.
• Partner with internal teams for customer account management, new account creation, and harmonization of account data across platforms.

Analytics and Reporting:

• Monitor and analyze E-Commerce channel performance metrics, providing regular reports to business unit senior management, utilizing tools such as Adobe Commerce, Salesforce, Tableau, and Google Analytics.
• Utilize data insights to guide decision-making and strategic planning.

Catalog Management:

• Oversee online product catalog management, in collaboration with Product Management/Marketing, through NetSuite integration, ensuring accurate and up-to-date product information.
• Ensure accompanying documentation and resources are current and meet customer needs.

The skills and experience that you will bring:

• Minimum 10 years of experience in E-Commerce with a proven history in strategy and implementation with a minimum of a Bachelor’s Degree in a related field required.
• Experience in B2B, biotechnology or life sciences industry experience is a plus.
• Thorough understanding and demonstrated experience of successfully managing E-Commerce platforms, configuration tools, and complex integrations. Experience integrating systems is a plus.
• Experience with Adobe Commerce/Magento, Salesforce, Tableau, NetSuite, Boomi, and Snowflake is ideal and would allow you to hit the ground running.
• Analytical reporting expertise: combining sales data with web insights to create data driven decisions.
• Coding is not required, but basic code language or Python experience is a plus.
• Demonstrated proficiency in presentation and communication skills, adept at articulating complex concepts and influencing stakeholders across all organizational tiers, without direct authority.
• Proven experience in collaborative cross-functional work with internal stakeholders, along with strong project management and interpersonal skills.
• Ability to use PC with Microsoft Office products is required. (Outlook, Excel, Word, etc.)
• Ability to travel occasionally as required.

CA Full-Time Exempt Only:The anticipated salary range for this position is $178,000 - $185,000 in addition, highly competitive long-term incentives in the form of company equity, bonus participation and company sponsored benefits are provided as part of the total compensation package. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role.

The benefits of being a #MiracleMaker:

• You have the potential to change, improve, and save lives around the world.
• You have the opportunity to be a part owner in Maravai through RSU grants and optional employee stock purchase plans.
• We offer comprehensive medical plans and HSA/FSA options.
• Fertility & family planning assistance.
• A variety of additional optional benefits and insurance options, including pet insurance.
• Retirement contributions.
• Holidays & Paid Time Off.

See a comprehensive list of benefits at our Benefits & growth site at https://www.maravai.com/careers/benefits-and-growth/

To view more opportunities to become a #MiracleMaker, visit our career site at https://www.maravai.com/careers/Maravai LifeSciences is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation, and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Click here to view Maravai LifeSciences Privacy NoticeHIRING SCAM ALERTRecently, individuals impersonating Maravai LifeSciences Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that:

• Maravai LifeSciences will never interview a candidate over RingCentral, similar messaging apps or social media (e.g. Telegram, Google Hangouts, WhatsApp, Facebook Messenger, etc.)
• Maravai LifeSciences will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
• Maravai LifeSciences will never provide excess money to an applicant and ask the applicant to write a check for repayment.

 If you have any doubt about a job offer or any other communication purporting to come from Maravai LifeSciences, please reach out to us directly at taops@maravai.com. If you believe you have been a victim of fraud, you can report this activity at: www.iC3.gov or www.stopfraud.gov.